Privacy Policy

Last Updated: 25th June, 2026

At ISHO UK, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, create an account, make a purchase, or otherwise interact with us.

ISHO UK is headquartered in Bangladesh and serves customers in the United Kingdom through its online operations. We process personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

We may collect the following information:

Information you provide to us:

• Name
• Billing and delivery addresses
• Email address
• Telephone number
• Account login details
• Purchase history
• Information you provide when contacting customer support

Information collected automatically:
When you browse our website, we may collect:

• IP address
• Browser and device information
• Operating system
• Website usage and navigation data
• Cookies and similar technologies
• Referral sources and analytics information

Payments are processed securely by authorised third-party payment providers. ISHO UK does not store full payment card details.

We use your personal information to:

• Process and fulfil your orders
• Arrange delivery and after-sales support
• Create and manage your account
• Communicate regarding orders, enquiries and customer service
• Improve our products, website and services
• Prevent fraud and maintain security
• Comply with legal and regulatory obligations
• Send marketing communications where you have consented to receive them

We do not sell your personal information to third parties.

Under UK GDPR, we process your information on one or more of the following lawful bases:

• Performance of a contract – to fulfil orders and provide services you request.
• Legitimate interests – to improve our website, prevent fraud and manage our business operations.
• Legal obligations – where processing is required by law.
• Consent – where you have opted in to receive newsletters or promotional communications.

You may withdraw your consent to marketing communications at any time.

Our website uses cookies and similar technologies to provide functionality, enhance user experience and analyse website performance.

Cookies help us:

• Remember your preferences and shopping cart contents;
• Understand how visitors use our website;
• Improve navigation and site performance;
• Deliver relevant content and marketing where permitted.

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

We may share your information with trusted service providers that support our operations, including:

• Payment processing providers;
• Delivery and logistics partners;
• Customer support platforms;
• Website hosting and analytics providers;
• Marketing and email communication platforms;
• Professional advisers and regulatory authorities where required by law.

All third parties are required to process your information securely and only for authorised purposes.

ISHO UK is a Bangladesh-based business. Some personal information may be processed or accessed outside the United Kingdom, including in Bangladesh and by service providers located in other countries.

Whenever personal information is transferred internationally, we implement appropriate safeguards and security measures to ensure that your data remains protected in accordance with applicable data protection laws.

We maintain appropriate technical and organisational measures to safeguard your information against unauthorised access, misuse, loss, disclosure or alteration.

These measures include:

• Secure encrypted connections (HTTPS);
• Restricted access to personal information;
• Password-protected systems;
• Monitoring and security controls designed to protect customer data.

While we take reasonable steps to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to:

• Fulfil orders and provide services;
• Maintain records required by law;
• Resolve disputes;
• Protect our legal rights and business interests.

When information is no longer required, it will be securely deleted or anonymised.

Under UK data protection laws, you have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of your personal data;
• Restrict or object to certain processing activities;
• Request transfer of your data to another provider;
• Withdraw consent for marketing communications;
• Lodge a complaint with the Information Commissioner's Office (ICO).

Further information regarding your rights is available from the Information Commissioner's Office at www.ico.org.uk.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

Our products and services are intended for individuals aged 16 years and above. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be published on this page together with the revised effective date.

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us:
ISHO UK
Email: [email protected]
Website: www.isho.com

If you are not satisfied with our response, you may contact the Information Commissioner's Office (ICO) in the United Kingdom.